Company Policy

1. Introduction
At Pegasus Digitals, we don’t just create digital marketing solutions—we craft experiences that captivate luxury audiences. Our commitment to excellence, innovation, and integrity defines everything we do. These policies ensure that our team, clients, and partners align with our high standards.

2. Workplace Ethics & Conduct

Human-First Policy
We believe in the power of human creativity. While we leverage AI as a tool, our ideas, strategies, and creative direction always come from talented professionals. We do not compromise on quality by replacing human expertise with automation.

Non-Discrimination Policy
Pegasus Digitals is committed to an inclusive work environment. We do not discriminate based on gender, race, nationality, religion, disability, or any personal background. Every team member and client is valued and treated with respect.

Harassment-Free Workplace
We maintain a strict zero-tolerance policy for harassment, bullying, or any form of discrimination. Any violation will be dealt with according to company guidelines to ensure a safe and professional workspace for all.

3. Client & Project Standards

Exclusivity & Confidentiality
Trust is the foundation of our business. We maintain strict confidentiality agreements (NDAs) and ensure that client data, strategies, and proprietary information are securely handled.

Quality Over Quantity
We work with brands that value craftsmanship, strategy, and exclusivity. Every project we undertake meets our premium standards before delivery—because we believe luxury deserves perfection.

Selective Clientele
Pegasus Digitals partners exclusively with brands that align with our values and luxury-market expertise. We reserve the right to decline projects that do not fit our vision or ethical standards.

4. Work Model & Communication

Flexible Work Policy
We operate with a flexible, hybrid, or remote work model, depending on team roles and project requirements. Every team member is expected to maintain professionalism, responsiveness, and accountability.

Communication Protocol

• All project updates and discussions are conducted via our official channels (Slack, Notion, Zoom, etc.).
• Response time expectations are defined to ensure smooth collaboration.
• Scheduled meetings and deadlines must be honored to maintain workflow efficiency.

5. Payment, Invoicing & Contracts

Transparent Pricing & Retainers
All pricing structures, retainers, and payment terms are outlined in our contracts. We maintain clarity in invoicing and ensure fair compensation for services rendered.

Ownership & Intellectual Property

• Final assets belong to the client only after full payment is received.
• Pegasus Digitals retains the right to showcase completed work in portfolios unless otherwise agreed upon in the contract.

Refund & Cancellation Policy

• Deposits are non-refundable unless otherwise stated in the agreement.
• Project cancellations by the client may incur a termination fee.
• If Pegasus Digitals terminates the agreement, unused prepaid services may be refunded at our discretion.

6. Cybersecurity & Data Protection

Client Data Security
We implement strict cybersecurity measures to prevent breaches and unauthorized access. All sensitive data is handled with the highest level of security.

Device & Software Policy

• Employees and contractors must use secure devices and VPNs when working remotely.
• Unauthorized sharing of login credentials or project files is strictly prohibited.

7. Social Media & PR Guidelines

Brand Representation
Pegasus Digitals team members must represent the company professionally online. Sharing confidential company or client details on social media is strictly prohibited.

Influencer & Partnership Policy

• We maintain ethical sponsorship and influencer collaborations.
• No engagement in controversial topics on behalf of Pegasus Digitals.

8. Termination & Exit Policy

Employee Exit Procedure

• Employees must provide a notice period before resigning.
• All company assets (devices, software access, files) must be returned before the final day.

Client Offboarding

• Upon contract completion, final files and invoices will be processed.
• Any transition of assets to another agency must be pre-discussed and approved.

9. Legal Disclaimer
Pegasus Digitals reserves the right to update these policies as necessary. All employees, clients, and partners are responsible for staying informed about any changes.
For any policy-related inquiries, please contact us at contact@pegasusdigitals.com